WhatsApp Business
WhatsApp's free business app, with a catalogue, quick replies, labels and away messages. The API is the paid route for larger volumes.
362 workflows · 1448 prompts
Why it matters here
For a lot of Malaysian businesses this is the shopfront, the order form and the support desk at once. Customers expect a reply here before they will try a website form, which is why more workflows in this library touch WhatsApp than any other tool.
Set this up first
A business profile with your hours and address, labels for the stages an enquiry goes through, and saved quick replies for the questions you answer daily.
Workflows that use WhatsApp Business
highest priority first
| Workflow | Category | Goal | Difficulty | KPI |
|---|---|---|---|---|
| Corporate Wellness Package Proposal | Customer Retention & Loyalty | Growth | Easy · P3 | Corporate deals closed |
| Customer Credit Limit Review Routine | Procurement & Supplier Management | Risk | Easy · P3 | Bad debt rate |
| Dealer Performance Tier Review | Procurement & Supplier Management | Growth | Easy · P3 | Revenue per dealer |
| Equipment Maintenance and Replacement Planning | Customer Retention & Loyalty | Risk | Easy · P3 | Equipment downtime |
| Export Market Halal Requirement Comparison | Manufacturing & Quality | Growth | Medium · P3 | Export readiness |
| Group Booking Coordination Checklist | Professional Services | Productivity | Easy · P3 | Group booking errors |
| Hardware Refresh Recommendation With Budget Options | IT Help Desk & Cyber Hygiene | Growth | Easy · P3 | Refresh proposal acceptance |
| Import Cost Change Pass-Through Calculation | Procurement & Supplier Management | Cost Reduction | Easy · P3 | Margin retention |
| Inactive Member Win-Back Campaign | Customer Retention & Loyalty | Growth | Easy · P3 | Member reactivation rate |
| Incident Post-Mortem Summary for Client | IT Help Desk & Cyber Hygiene | Risk | Easy · P3 | Client confidence retention |
| Ingredient Traceability Log Design | Manufacturing & Quality | Risk | Medium · P3 | Trace-back time |
| Itinerary Proposal Drafting From Enquiry Details | Professional Services | Growth | Easy · P3 | Enquiry-to-booking rate |
| Label Claim Compliance Check Before Printing | Manufacturing & Quality | Risk | Medium · P3 | Label reprint incidents |
| Managed Service Proposal From Client Environment Notes | IT Help Desk & Cyber Hygiene | Growth | Easy · P3 | MSP deals closed |
| Membership Freeze and Cancellation Save Scripts | Customer Retention & Loyalty | Growth | Easy · P3 | Cancellation save rate |
| Minimum Order Quantity Restructure Analysis | Procurement & Supplier Management | Cost Reduction | Easy · P3 | Profit per order |
| Multi-Language Enquiry Response Templates | Professional Services | Growth | Easy · P3 | Enquiry response time |
| New Dealer Onboarding Pack | Procurement & Supplier Management | Growth | Easy · P3 | Dealer time-to-first-order |
| New Retailer Listing Pitch Pack | Manufacturing & Quality | Growth | Easy · P3 | Retailer listings won |
| Partner Hotel and Transport Rate Comparison | Professional Services | Cost Reduction | Easy · P3 | Package margin |
| Password and Access Policy Pack for Client Handover | IT Help Desk & Cyber Hygiene | Risk | Easy · P3 | Handover completeness |
| Peak Hour Congestion Management Communication | Customer Retention & Loyalty | Productivity | Easy · P3 | Off-peak utilisation |
| Peak Season Surcharge Communication | Professional Services | Growth | Easy · P3 | Booking retention after surcharge |
| Personal Training Package Design and Pricing | Customer Retention & Loyalty | Growth | Easy · P3 | PT revenue |
| Phishing Awareness Briefing for Client Staff | IT Help Desk & Cyber Hygiene | Risk | Easy · P3 | Phishing report rate |
| Post-Trip Review Request and Referral Flow | Professional Services | Growth | Easy · P3 | Reviews per trip |
| Price List Update Communication to Dealers | Procurement & Supplier Management | Productivity | Easy · P3 | Price dispute count |
| Production Yield Variance Analysis | Manufacturing & Quality | Cost Reduction | Easy · P3 | Production yield |
| Recall Simulation Exercise Planning | Manufacturing & Quality | Risk | Medium · P3 | Mock recall completion time |
| Recurring Issue Pattern Analysis From Tickets | IT Help Desk & Cyber Hygiene | Productivity | Easy · P3 | Repeat ticket rate |
| Renewal Reminder Sequence for Licences and Contracts | IT Help Desk & Cyber Hygiene | Cash Flow | Easy · P3 | Renewal capture rate |
| Scope of Work Drafting for Small IT Projects | IT Help Desk & Cyber Hygiene | Risk | Easy · P3 | Scope dispute count |
| Seasonal Package Pricing Calendar | Professional Services | Growth | Easy · P3 | Revenue per season |
| Shelf Life Test Result Interpretation Summary | Manufacturing & Quality | Risk | Medium · P3 | Shelf-life decision confidence |
| Slow-Paying Dealer Escalation Sequence | Procurement & Supplier Management | Cash Flow | Easy · P3 | Days sales outstanding |
| Stock Allocation Rules During Shortage | Procurement & Supplier Management | Risk | Medium · P3 | Dealer retention through shortage |
| Support Ticket Triage Rules and Response Templates | IT Help Desk & Cyber Hygiene | Productivity | Easy · P3 | First response time |
| Tour Guide Briefing Sheet Builder | Professional Services | Productivity | Easy · P3 | Tour complaint count |
| Trainer Utilisation and Commission Review | Customer Retention & Loyalty | Productivity | Easy · P3 | Revenue per trainer hour |
| Travel Advisory Impact Communication to Booked Guests | Professional Services | Risk | Medium · P3 | Cancellation vs rebooking rate |
| Trial Pass to Membership Conversion Sequence | Customer Retention & Loyalty | Growth | Easy · P3 | Trial conversion rate |
| Volume Rebate Structure Design | Procurement & Supplier Management | Growth | Medium · P3 | Volume growth per dealer |
| Service Booking Triage | Automotive, Workshops & Field Service | Productivity | Easy · P4 | Booking turnaround |
| Job Card Summary | Automotive, Workshops & Field Service | Productivity | Easy · P4 | Admin time |
| Lead Qualification | Real Estate & Property Services | Growth | Easy · P4 | Viewing conversion |
| Service Quotation Explanation | Automotive, Workshops & Field Service | Productivity | Easy · P4 | Quote acceptance |
| Listing Description | Real Estate & Property Services | Growth | Easy · P4 | Listing enquiry rate |
| Parts Requirement Checklist | Automotive, Workshops & Field Service | Productivity | Easy · P4 | First-time fix rate |
| Field Technician Handover | Automotive, Workshops & Field Service | Productivity | Easy · P4 | Handover errors |
| Maintenance Reminder | Automotive, Workshops & Field Service | Productivity | Easy · P4 | Repeat service rate |
| Viewing Follow-Up | Real Estate & Property Services | Growth | Easy · P4 | Offer rate |
| Property Comparison | Real Estate & Property Services | Growth | Easy · P4 | Decision speed |
| Tenant Enquiry Response | Real Estate & Property Services | Growth | Easy · P4 | Response time |
| Warranty Case Summary | Automotive, Workshops & Field Service | Productivity | Easy · P4 | Claim turnaround |
| Owner Update | Real Estate & Property Services | Growth | Easy · P4 | Owner satisfaction |
| Repeat Fault Analysis | Automotive, Workshops & Field Service | Productivity | Easy · P4 | Repeat repair rate |
| Customer Status Update | Automotive, Workshops & Field Service | Productivity | Easy · P4 | Status-call volume |
| Maintenance Request Triage | Real Estate & Property Services | Growth | Easy · P4 | Resolution time |
| Renewal Reminder | Real Estate & Property Services | Growth | Easy · P4 | Renewal rate |
| Service Quality Review | Automotive, Workshops & Field Service | Productivity | Easy · P4 | Customer rating |
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