WhatsApp Business
WhatsApp's free business app, with a catalogue, quick replies, labels and away messages. The API is the paid route for larger volumes.
394 workflows · 1576 prompts
Why it matters here
For a lot of Malaysian businesses this is the shopfront, the order form and the support desk at once. Customers expect a reply here before they will try a website form, which is why more workflows in this library touch WhatsApp than any other tool.
Set this up first
A business profile with your hours and address, labels for the stages an enquiry goes through, and saved quick replies for the questions you answer daily.
Workflows that use WhatsApp Business
highest priority first
| Workflow | Category | Goal | Difficulty | KPI |
|---|---|---|---|---|
| Tenant Screening Question Set and Red Flags | Real Estate & Property Services | Risk | Medium · P2 | Tenancy default rate |
| Tender Bid-No-Bid Decision Framework | Construction & Project Delivery | Growth | Easy · P2 | Tender win rate |
| Therapist Commission Structure Comparison | Customer Retention & Loyalty | Productivity | Medium · P2 | Therapist retention |
| Tool and Equipment Tracking System Setup | Construction & Project Delivery | Cost Reduction | Easy · P2 | Tool loss rate |
| Tourist vs Local Customer Menu Communication Split | F&B Operations | Growth | Easy · P2 | Item conversion by segment |
| Towing Partner Arrangement and Referral Flow | Automotive, Workshops & Field Service | Growth | Easy · P2 | Breakdown-to-job conversion |
| Treatment Package Utilisation Follow-Up | Customer Retention & Loyalty | Growth | Easy · P2 | Package redemption rate |
| Trial Class to Enrolment Conversion Follow-Up | Education & Training Centres | Growth | Easy · P2 | Trial-to-enrolment rate |
| Tyre and Battery Stock Level Planning | Automotive, Workshops & Field Service | Cost Reduction | Easy · P2 | Stockout-driven lost sales |
| Upsell Recommendation Rules Without Pushiness | Automotive, Workshops & Field Service | Growth | Easy · P2 | Upsell acceptance rate |
| Vaccine and Stock Expiry Monitoring Routine | Healthcare & Clinics | Cost Reduction | Easy · P2 | Expired stock write-offs |
| Variation Order Cost Justification Drafting | Construction & Project Delivery | Growth | Easy · P2 | VO approval rate |
| Viewing Follow-Up Sequence by Buyer Temperature | Real Estate & Property Services | Growth | Easy · P2 | Viewing-to-offer rate |
| Waiting Time Complaint Recovery Response | Healthcare & Clinics | Risk | Easy · P2 | Complaint escalation count |
| Walk-In to Member Conversion Script for Cashiers | Retail & POS | Growth | Easy · P2 | Member conversion rate |
| Warehouse Space Utilisation Review | Logistics & Delivery | Cost Reduction | Easy · P2 | Revenue per square metre |
| Warranty Claim Handling SOP | Automotive, Workshops & Field Service | Risk | Easy · P2 | Warranty claim recovery |
| Waste Log Analysis and Portion Adjustment | F&B Operations | Cost Reduction | Easy · P2 | Food waste cost |
| Weekend Promoter Briefing Pack Builder | Retail & POS | Growth | Easy · P2 | Promoter sales lift |
| Window Display Rotation Calendar | Retail & POS | Growth | Easy · P2 | Walk-in rate |
| Workmanship Warranty Terms Drafting | Construction & Project Delivery | Risk | Medium · P2 | Warranty dispute count |
| Workshop Bay Utilisation Analysis | Automotive, Workshops & Field Service | Productivity | Easy · P2 | Jobs per bay per day |
| Agoda and Booking Platform Listing Optimisation | Professional Services | Growth | Easy · P3 | Listing conversion |
| Batch Production Record Standardisation | Manufacturing & Quality | Risk | Easy · P3 | Record completeness |
| Booking Deposit and Cancellation Policy Drafting | Professional Services | Risk | Medium · P3 | Cancellation losses |
| Challenge and Community Event Design | Customer Retention & Loyalty | Growth | Easy · P3 | Member engagement |
| Class Schedule Optimisation From Attendance Data | Customer Retention & Loyalty | Cost Reduction | Easy · P3 | Class fill rate |
| Client Backup Status Monthly Report | IT Help Desk & Cyber Hygiene | Risk | Easy · P3 | Backup failure follow-up time |
| Co-Packer Halal Compliance Assessment | Manufacturing & Quality | Risk | Easy · P3 | Co-packer risk |
| Cold Chain Handling SOP for Distributors | Manufacturing & Quality | Risk | Easy · P3 | Cold chain breaches |
| Container Order Consolidation Planning | Procurement & Supplier Management | Cost Reduction | Easy · P3 | Landed cost per unit |
| Corporate Retreat Proposal Fast-Draft | Professional Services | Growth | Easy · P3 | Corporate bookings |
| Corporate Wellness Package Proposal | Customer Retention & Loyalty | Growth | Easy · P3 | Corporate deals closed |
| Customer Credit Limit Review Routine | Procurement & Supplier Management | Risk | Easy · P3 | Bad debt rate |
| Dealer Performance Tier Review | Procurement & Supplier Management | Growth | Easy · P3 | Revenue per dealer |
| Equipment Maintenance and Replacement Planning | Customer Retention & Loyalty | Risk | Easy · P3 | Equipment downtime |
| Export Market Halal Requirement Comparison | Manufacturing & Quality | Growth | Medium · P3 | Export readiness |
| Group Booking Coordination Checklist | Professional Services | Productivity | Easy · P3 | Group booking errors |
| Hardware Refresh Recommendation With Budget Options | IT Help Desk & Cyber Hygiene | Growth | Easy · P3 | Refresh proposal acceptance |
| Import Cost Change Pass-Through Calculation | Procurement & Supplier Management | Cost Reduction | Easy · P3 | Margin retention |
| Inactive Member Win-Back Campaign | Customer Retention & Loyalty | Growth | Easy · P3 | Member reactivation rate |
| Incident Post-Mortem Summary for Client | IT Help Desk & Cyber Hygiene | Risk | Easy · P3 | Client confidence retention |
| Ingredient Traceability Log Design | Manufacturing & Quality | Risk | Medium · P3 | Trace-back time |
| Itinerary Proposal Drafting From Enquiry Details | Professional Services | Growth | Easy · P3 | Enquiry-to-booking rate |
| Label Claim Compliance Check Before Printing | Manufacturing & Quality | Risk | Medium · P3 | Label reprint incidents |
| Managed Service Proposal From Client Environment Notes | IT Help Desk & Cyber Hygiene | Growth | Easy · P3 | MSP deals closed |
| Membership Freeze and Cancellation Save Scripts | Customer Retention & Loyalty | Growth | Easy · P3 | Cancellation save rate |
| Minimum Order Quantity Restructure Analysis | Procurement & Supplier Management | Cost Reduction | Easy · P3 | Profit per order |
| Multi-Language Enquiry Response Templates | Professional Services | Growth | Easy · P3 | Enquiry response time |
| New Dealer Onboarding Pack | Procurement & Supplier Management | Growth | Easy · P3 | Dealer time-to-first-order |
| New Retailer Listing Pitch Pack | Manufacturing & Quality | Growth | Easy · P3 | Retailer listings won |
| Partner Hotel and Transport Rate Comparison | Professional Services | Cost Reduction | Easy · P3 | Package margin |
| Password and Access Policy Pack for Client Handover | IT Help Desk & Cyber Hygiene | Risk | Easy · P3 | Handover completeness |
| Peak Hour Congestion Management Communication | Customer Retention & Loyalty | Productivity | Easy · P3 | Off-peak utilisation |
| Peak Season Surcharge Communication | Professional Services | Growth | Easy · P3 | Booking retention after surcharge |
| Personal Training Package Design and Pricing | Customer Retention & Loyalty | Growth | Easy · P3 | PT revenue |
| Phishing Awareness Briefing for Client Staff | IT Help Desk & Cyber Hygiene | Risk | Easy · P3 | Phishing report rate |
| Post-Trip Review Request and Referral Flow | Professional Services | Growth | Easy · P3 | Reviews per trip |
| Price List Update Communication to Dealers | Procurement & Supplier Management | Productivity | Easy · P3 | Price dispute count |
| Production Yield Variance Analysis | Manufacturing & Quality | Cost Reduction | Easy · P3 | Production yield |
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