WhatsApp Business
WhatsApp's free business app, with a catalogue, quick replies, labels and away messages. The API is the paid route for larger volumes.
394 workflows · 1576 prompts
Why it matters here
For a lot of Malaysian businesses this is the shopfront, the order form and the support desk at once. Customers expect a reply here before they will try a website form, which is why more workflows in this library touch WhatsApp than any other tool.
Set this up first
A business profile with your hours and address, labels for the stages an enquiry goes through, and saved quick replies for the questions you answer daily.
Workflows that use WhatsApp Business
highest priority first
| Workflow | Category | Goal | Difficulty | KPI |
|---|---|---|---|---|
| Defect List Compilation and Rectification Tracker | Construction & Project Delivery | Productivity | Easy · P2 | Defect closure time |
| Delay Notice Drafting With Cause Documentation | Construction & Project Delivery | Risk | Easy · P2 | EOT approval rate |
| Delivery Platform Menu Sync Discrepancy Check | F&B Operations | Productivity | Easy · P2 | Menu sync accuracy |
| Detention and Waiting Time Charge Communication | Logistics & Delivery | Cash Flow | Easy · P2 | Detention charge recovery |
| Diagnostic Finding Explanation With Photos | Automotive, Workshops & Field Service | Growth | Easy · P2 | Repair approval rate |
| Driver Daily Trip Report Standardisation | Logistics & Delivery | Productivity | Easy · P2 | Reporting compliance |
| Driver Recruitment Ad and Screening Question Set | Logistics & Delivery | Productivity | Easy · P2 | Qualified applicant rate |
| Energy Cost Reduction Opportunity Scan | Manufacturing & Quality | Cost Reduction | Easy · P2 | Energy cost per unit |
| Exam Season Parent Communication Pack | Education & Training Centres | Growth | Easy · P2 | Exam season retention |
| Expired Listing Owner Re-Approach Script | Real Estate & Property Services | Growth | Easy · P2 | Relisting win rate |
| Failed Delivery Root Cause Pattern Analysis | Logistics & Delivery | Cost Reduction | Easy · P2 | Failed delivery rate |
| Fast Mover Reorder Point Recalculation | Retail & POS | Productivity | Easy · P2 | Stockout rate |
| Fee Increase Announcement With Value Framing | Education & Training Centres | Growth | Easy · P2 | Retention after increase |
| Fee Reminder Sequence With Parent Sensitivity | Education & Training Centres | Cash Flow | Easy · P2 | Fee collection rate |
| Festive Season Buying Budget Allocation | Retail & POS | Cash Flow | Easy · P2 | Festive sell-through |
| Finished Goods Ageing and Disposal Decision | Manufacturing & Quality | Cost Reduction | Easy · P2 | Ageing stock value |
| Fleet Client Maintenance Contract Proposal | Automotive, Workshops & Field Service | Growth | Easy · P2 | Fleet contract wins |
| Fleet Maintenance Schedule From Mileage Logs | Logistics & Delivery | Risk | Easy · P2 | Unplanned downtime |
| Follow-Up Reminder System for Chronic Patients | Healthcare & Clinics | Growth | Easy · P2 | Follow-up attendance rate |
| Food Delivery Commission Impact on Item Pricing | F&B Operations | Cost Reduction | Easy · P2 | Delivery channel margin |
| Freight Quote Fast-Response Template System | Logistics & Delivery | Growth | Easy · P2 | Quote turnaround time |
| Frozen vs Fresh Sourcing Cost Comparison | F&B Operations | Cost Reduction | Easy · P2 | Ingredient cost |
| Fuel Cost Change Surcharge Recalculation | Logistics & Delivery | Cost Reduction | Easy · P2 | Margin per trip |
| Gift With Purchase Cost-Benefit Check | Retail & POS | Cost Reduction | Easy · P2 | Incremental margin |
| Google and Food App Review Response Drafting | F&B Operations | Growth | Easy · P2 | Review response time |
| Google Review Generation Ask Flow | Customer Retention & Loyalty | Growth | Easy · P2 | Reviews per month |
| Health Inspection Readiness Self-Check | F&B Operations | Risk | Easy · P2 | Inspection grade |
| Health Screening Package Design and Pricing | Healthcare & Clinics | Growth | Medium · P2 | Package uptake |
| Holiday Programme Design and Pricing | Education & Training Centres | Growth | Easy · P2 | Holiday programme revenue |
| Hygiene Standard Checklist for Audit Readiness | Customer Retention & Loyalty | Risk | Easy · P2 | Audit readiness |
| Incoming Material QC Checklist Builder | Manufacturing & Quality | Risk | Easy · P2 | Incoming defect escapes |
| Ingredient Substitution Decision When Stock Runs Out | F&B Operations | Productivity | Easy · P2 | Items pulled off the menu |
| Insurance Claim Documentation Preparation | Automotive, Workshops & Field Service | Cash Flow | Medium · P2 | Claim approval turnaround |
| Kitchen Opening and Closing Checklist Builder | F&B Operations | Productivity | Easy · P2 | Opening errors |
| Landlord Monthly Update Report Drafting | Real Estate & Property Services | Growth | Easy · P2 | Landlord retention |
| Last-Mile Partner Performance Scorecard | Logistics & Delivery | Productivity | Easy · P2 | Partner delivery success rate |
| Listing Description Drafting From Property Facts | Real Estate & Property Services | Growth | Easy · P2 | Listing enquiry rate |
| Local Competitor Price Check Routine | Retail & POS | Growth | Easy · P2 | Price competitiveness |
| Locum Arrangement Briefing Pack | Healthcare & Clinics | Productivity | Easy · P2 | Locum onboarding time |
| Loyalty Member Win-Back Message Series | Retail & POS | Growth | Easy · P2 | Member reactivation rate |
| Machine Downtime Log Analysis and Action Plan | Manufacturing & Quality | Cost Reduction | Easy · P2 | Downtime percentage |
| Make-Up Class Policy Drafting | Education & Training Centres | Risk | Easy · P2 | Make-up dispute count |
| Material Delivery Schedule vs Site Readiness Check | Construction & Project Delivery | Productivity | Easy · P2 | Material double-handling |
| Material Price Fluctuation Clause Drafting | Construction & Project Delivery | Risk | Medium · P2 | Price escalation exposure |
| MC Issuance Policy Communication for Employers | Healthcare & Clinics | Risk | Medium · P2 | Employer dispute count |
| Mechanic Skill Gap and Training Plan | Automotive, Workshops & Field Service | Productivity | Easy · P2 | Jobs turned away |
| Medical Supply Purchase Comparison Routine | Healthcare & Clinics | Cost Reduction | Easy · P2 | Supply cost |
| Membership Renewal Timing and Offer Design | Customer Retention & Loyalty | Growth | Easy · P2 | Membership renewal rate |
| Menu Item Food Cost Recalculation After Price Changes | F&B Operations | Cost Reduction | Easy · P2 | Gross margin per item |
| Monthly Best and Worst Seller Menu Review | F&B Operations | Growth | Easy · P2 | Menu profitability |
| Multi-Outlet Stock Transfer Decision Helper | Retail & POS | Productivity | Medium · P2 | Stock utilisation |
| Neighbour Complaint Response and Mitigation Plan | Construction & Project Delivery | Risk | Easy · P2 | Complaint escalation count |
| New Intake Season Marketing Calendar | Education & Training Centres | Growth | Easy · P2 | New enrolments per intake |
| New Launch Project Comparison for Investors | Real Estate & Property Services | Growth | Easy · P2 | Investor decision speed |
| New Menu Item Launch Copy in BM and English | F&B Operations | Growth | Easy · P2 | New item sales in week one |
| New Patient Registration Flow Simplification | Healthcare & Clinics | Productivity | Easy · P2 | Registration time |
| New Product Line Trial Success Criteria Setting | Retail & POS | Growth | Easy · P2 | Trial decision speed |
| New Product Trial Run Planning Pack | Manufacturing & Quality | Growth | Easy · P2 | Trial-to-production time |
| No-Show and Late Cancellation Policy Drafting | Customer Retention & Loyalty | Risk | Easy · P2 | No-show rate |
| Old Parts Return Policy Communication | Automotive, Workshops & Field Service | Risk | Easy · P2 | Parts dispute count |
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