WhatsApp Business
WhatsApp's free business app, with a catalogue, quick replies, labels and away messages. The API is the paid route for larger volumes.
362 workflows · 1448 prompts
Why it matters here
For a lot of Malaysian businesses this is the shopfront, the order form and the support desk at once. Customers expect a reply here before they will try a website form, which is why more workflows in this library touch WhatsApp than any other tool.
Set this up first
A business profile with your hours and address, labels for the stages an enquiry goes through, and saved quick replies for the questions you answer daily.
Workflows that use WhatsApp Business
highest priority first
| Workflow | Category | Goal | Difficulty | KPI |
|---|---|---|---|---|
| Ingredient Substitution Decision When Stock Runs Out | F&B Operations | Productivity | Easy · P2 | Items pulled off the menu |
| Insurance Claim Documentation Preparation | Automotive, Workshops & Field Service | Cash Flow | Medium · P2 | Claim approval turnaround |
| Kitchen Opening and Closing Checklist Builder | F&B Operations | Productivity | Easy · P2 | Opening errors |
| Landlord Monthly Update Report Drafting | Real Estate & Property Services | Growth | Easy · P2 | Landlord retention |
| Last-Mile Partner Performance Scorecard | Logistics & Delivery | Productivity | Easy · P2 | Partner delivery success rate |
| Listing Description Drafting From Property Facts | Real Estate & Property Services | Growth | Easy · P2 | Listing enquiry rate |
| Local Competitor Price Check Routine | Retail & POS | Growth | Easy · P2 | Price competitiveness |
| Locum Arrangement Briefing Pack | Healthcare & Clinics | Productivity | Easy · P2 | Locum onboarding time |
| Loyalty Member Win-Back Message Series | Retail & POS | Growth | Easy · P2 | Member reactivation rate |
| Machine Downtime Log Analysis and Action Plan | Manufacturing & Quality | Cost Reduction | Easy · P2 | Downtime percentage |
| Make-Up Class Policy Drafting | Education & Training Centres | Risk | Easy · P2 | Make-up dispute count |
| Material Delivery Schedule vs Site Readiness Check | Construction & Project Delivery | Productivity | Easy · P2 | Material double-handling |
| Material Price Fluctuation Clause Drafting | Construction & Project Delivery | Risk | Medium · P2 | Price escalation exposure |
| MC Issuance Policy Communication for Employers | Healthcare & Clinics | Risk | Medium · P2 | Employer dispute count |
| Mechanic Skill Gap and Training Plan | Automotive, Workshops & Field Service | Productivity | Easy · P2 | Jobs turned away |
| Medical Supply Purchase Comparison Routine | Healthcare & Clinics | Cost Reduction | Easy · P2 | Supply cost |
| Membership Renewal Timing and Offer Design | Customer Retention & Loyalty | Growth | Easy · P2 | Membership renewal rate |
| Menu Item Food Cost Recalculation After Price Changes | F&B Operations | Cost Reduction | Easy · P2 | Gross margin per item |
| Monthly Best and Worst Seller Menu Review | F&B Operations | Growth | Easy · P2 | Menu profitability |
| Multi-Outlet Stock Transfer Decision Helper | Retail & POS | Productivity | Medium · P2 | Stock utilisation |
| Neighbour Complaint Response and Mitigation Plan | Construction & Project Delivery | Risk | Easy · P2 | Complaint escalation count |
| New Intake Season Marketing Calendar | Education & Training Centres | Growth | Easy · P2 | New enrolments per intake |
| New Launch Project Comparison for Investors | Real Estate & Property Services | Growth | Easy · P2 | Investor decision speed |
| New Menu Item Launch Copy in BM and English | F&B Operations | Growth | Easy · P2 | New item sales in week one |
| New Patient Registration Flow Simplification | Healthcare & Clinics | Productivity | Easy · P2 | Registration time |
| New Product Line Trial Success Criteria Setting | Retail & POS | Growth | Easy · P2 | Trial decision speed |
| New Product Trial Run Planning Pack | Manufacturing & Quality | Growth | Easy · P2 | Trial-to-production time |
| No-Show and Late Cancellation Policy Drafting | Customer Retention & Loyalty | Risk | Easy · P2 | No-show rate |
| Old Parts Return Policy Communication | Automotive, Workshops & Field Service | Risk | Easy · P2 | Parts dispute count |
| Open House Preparation and Follow-Up Pack | Real Estate & Property Services | Growth | Easy · P2 | Open house conversions |
| Operator Work Instruction Drafting With Photos | Manufacturing & Quality | Productivity | Easy · P2 | Training time |
| Outlet Daily Cash Variance Investigation Helper | F&B Operations | Risk | Easy · P2 | Unexplained variance |
| Overtime vs Additional Shift Cost Comparison | Manufacturing & Quality | Cost Reduction | Easy · P2 | Labour cost per unit |
| Owner Price Expectation Alignment Conversation Prep | Real Estate & Property Services | Growth | Easy · P2 | Listings priced at market rate |
| PA System and In-Store Announcement Scripts | Retail & POS | Growth | Easy · P2 | Promotion awareness |
| Panel Application to New Corporates Drafting | Healthcare & Clinics | Growth | Easy · P2 | New panel appointments |
| Panel Company Claim Submission Checklist | Healthcare & Clinics | Cash Flow | Easy · P2 | Claim rejection rate |
| Parent Progress Update Message Drafting | Education & Training Centres | Growth | Easy · P2 | Parent engagement |
| Part-Time Teacher Recruitment and Screening | Education & Training Centres | Productivity | Easy · P2 | Qualified applicant rate |
| Parts Supplier Price and Availability Comparison | Automotive, Workshops & Field Service | Cost Reduction | Easy · P2 | Parts cost |
| Patient Feedback Response Drafting With Care | Healthcare & Clinics | Growth | Easy · P2 | Feedback response time |
| Payment Milestone Structure Design for Contracts | Construction & Project Delivery | Cash Flow | Easy · P2 | Project cash position |
| Peak Hour Staffing Plan from POS Sales Patterns | F&B Operations | Cost Reduction | Easy · P2 | Labour cost percentage |
| Peak Season Capacity Planning and Overflow Partners | Logistics & Delivery | Growth | Medium · P2 | Peak fulfilment rate |
| Post-Handover Client Care Sequence | Construction & Project Delivery | Growth | Easy · P2 | Referrals per project |
| Post-Treatment Care Message Sequence | Customer Retention & Loyalty | Risk | Easy · P2 | Post-treatment complaint rate |
| Preventive Maintenance Calendar From Machine Manuals | Manufacturing & Quality | Risk | Easy · P2 | Unplanned downtime |
| Price List Restructure With Anchor Services | Customer Retention & Loyalty | Growth | Easy · P2 | Average ticket size |
| Price Tag and Promotion Compliance Sweep Checklist | Retail & POS | Risk | Easy · P2 | Pricing complaint count |
| Product Retail Attachment Script for Therapists | Customer Retention & Loyalty | Growth | Easy · P2 | Retail attachment rate |
| Production Cost per Unit Recalculation After Input Changes | Manufacturing & Quality | Cost Reduction | Easy · P2 | Unit cost accuracy |
| Production Schedule Rebalancing After Rush Order | Manufacturing & Quality | Productivity | Medium · P2 | On-time delivery |
| Project Cash Flow S-Curve Preparation | Construction & Project Delivery | Cash Flow | Medium · P2 | Cash gap visibility |
| Property Handover Checklist and Defect Recording | Real Estate & Property Services | Risk | Easy · P2 | Post-handover disputes |
| Rainy Day Footfall Drop Response Playbook | Retail & POS | Growth | Easy · P2 | Rainy day sales |
| Ramadan Buffet or Set Menu Planning Pack | F&B Operations | Growth | Easy · P2 | Ramadan revenue |
| Raw Material Reorder Point Recalculation | Manufacturing & Quality | Productivity | Easy · P2 | Material stockout rate |
| Referral Letter Drafting Support | Healthcare & Clinics | Productivity | Easy · P2 | Referral turnaround |
| Rejection Rate Pattern Analysis by Line and Shift | Manufacturing & Quality | Cost Reduction | Easy · P2 | Rejection rate |
| Renovation Client Expectation Setting Pack | Construction & Project Delivery | Risk | Easy · P2 | Mid-project dispute count |
Browse every tool, or by business function instead. New to this? Start here.