WhatsApp Business
WhatsApp's free business app, with a catalogue, quick replies, labels and away messages. The API is the paid route for larger volumes.
362 workflows · 1448 prompts
Why it matters here
For a lot of Malaysian businesses this is the shopfront, the order form and the support desk at once. Customers expect a reply here before they will try a website form, which is why more workflows in this library touch WhatsApp than any other tool.
Set this up first
A business profile with your hours and address, labels for the stages an enquiry goes through, and saved quick replies for the questions you answer daily.
Workflows that use WhatsApp Business
highest priority first
| Workflow | Category | Goal | Difficulty | KPI |
|---|---|---|---|---|
| Rental Renewal Negotiation Preparation | Real Estate & Property Services | Growth | Easy · P2 | Renewal close rate |
| Repair Estimate Explanation in Customer Language | Automotive, Workshops & Field Service | Growth | Easy · P2 | Estimate approval rate |
| Retention Sum Release Follow-Up Sequence | Construction & Project Delivery | Cash Flow | Easy · P2 | Retention recovery time |
| Route Density Analysis for Delivery Zones | Logistics & Delivery | Cost Reduction | Medium · P2 | Cost per delivery |
| Seasonal Package Launch Copy in BM and English | Customer Retention & Loyalty | Growth | Easy · P2 | Package sales |
| Service Reminder Sequence From Last Visit Data | Automotive, Workshops & Field Service | Growth | Easy · P2 | Repeat service rate |
| Shelf Layout Change Plan from Sales Data | Retail & POS | Growth | Easy · P2 | Sales per shelf metre |
| Shrinkage Pattern Analysis from Stock Counts | Retail & POS | Risk | Medium · P2 | Shrinkage rate |
| Sibling and Referral Discount Structure Design | Education & Training Centres | Growth | Easy · P2 | Referral enrolments |
| Site Progress Photo Report Assembly for Client | Construction & Project Delivery | Productivity | Easy · P2 | Client update time |
| Site Safety Toolbox Talk Topic Generator | Construction & Project Delivery | Risk | Easy · P2 | Toolbox talk consistency |
| Site Team Daily Report Standardisation | Construction & Project Delivery | Productivity | Easy · P2 | Reporting compliance |
| Slow Season Cash Preservation Plan | Retail & POS | Cash Flow | Easy · P2 | Slow season cash burn |
| Slow Weekday Promotion Design | Customer Retention & Loyalty | Growth | Easy · P2 | Weekday utilisation |
| Slow-Day Promotion Design Within Margin Limits | F&B Operations | Growth | Easy · P2 | Slow-day revenue |
| Social Content Plan From Current Listings | Real Estate & Property Services | Growth | Easy · P2 | Listing reach |
| Staff Meal Policy Cost Control Design | F&B Operations | Cost Reduction | Easy · P2 | Staff meal cost |
| Stocktake Day Planning and Team Briefing | Retail & POS | Productivity | Easy · P2 | Stocktake accuracy |
| Store Credit and Refund Policy Drafting | Retail & POS | Risk | Easy · P2 | Refund dispute count |
| Store Opening Hour Adjustment Analysis | Retail & POS | Cost Reduction | Easy · P2 | Sales per operating hour |
| Student Achievement Showcase Content Plan | Education & Training Centres | Growth | Easy · P2 | Enquiry rate |
| Student Dropout Risk Early Warning Signals | Education & Training Centres | Growth | Medium · P2 | Student retention rate |
| Subcontractor Quote Comparison and Levelling | Construction & Project Delivery | Cost Reduction | Easy · P2 | Subcontract cost variance |
| Supplier Consignment Terms Comparison | Retail & POS | Cost Reduction | Easy · P2 | Consignment margin |
| Supplier Corrective Action Request Drafting | Manufacturing & Quality | Risk | Easy · P2 | Supplier defect recurrence |
| Supplier Delivery Shortage Claim Message Drafting | F&B Operations | Cost Reduction | Easy · P2 | Claim recovery rate |
| Table Turnover Time Analysis from POS Data | F&B Operations | Productivity | Easy · P2 | Table turnover time |
| Teacher Feedback Collection and Summary | Education & Training Centres | Productivity | Easy · P2 | Teacher retention |
| Tenant Screening Question Set and Red Flags | Real Estate & Property Services | Risk | Medium · P2 | Tenancy default rate |
| Tender Bid-No-Bid Decision Framework | Construction & Project Delivery | Growth | Easy · P2 | Tender win rate |
| Therapist Commission Structure Comparison | Customer Retention & Loyalty | Productivity | Medium · P2 | Therapist retention |
| Tool and Equipment Tracking System Setup | Construction & Project Delivery | Cost Reduction | Easy · P2 | Tool loss rate |
| Tourist vs Local Customer Menu Communication Split | F&B Operations | Growth | Easy · P2 | Item conversion by segment |
| Towing Partner Arrangement and Referral Flow | Automotive, Workshops & Field Service | Growth | Easy · P2 | Breakdown-to-job conversion |
| Treatment Package Utilisation Follow-Up | Customer Retention & Loyalty | Growth | Easy · P2 | Package redemption rate |
| Trial Class to Enrolment Conversion Follow-Up | Education & Training Centres | Growth | Easy · P2 | Trial-to-enrolment rate |
| Tyre and Battery Stock Level Planning | Automotive, Workshops & Field Service | Cost Reduction | Easy · P2 | Stockout-driven lost sales |
| Upsell Recommendation Rules Without Pushiness | Automotive, Workshops & Field Service | Growth | Easy · P2 | Upsell acceptance rate |
| Vaccine and Stock Expiry Monitoring Routine | Healthcare & Clinics | Cost Reduction | Easy · P2 | Expired stock write-offs |
| Variation Order Cost Justification Drafting | Construction & Project Delivery | Growth | Easy · P2 | VO approval rate |
| Viewing Follow-Up Sequence by Buyer Temperature | Real Estate & Property Services | Growth | Easy · P2 | Viewing-to-offer rate |
| Waiting Time Complaint Recovery Response | Healthcare & Clinics | Risk | Easy · P2 | Complaint escalation count |
| Walk-In to Member Conversion Script for Cashiers | Retail & POS | Growth | Easy · P2 | Member conversion rate |
| Warehouse Space Utilisation Review | Logistics & Delivery | Cost Reduction | Easy · P2 | Revenue per square metre |
| Warranty Claim Handling SOP | Automotive, Workshops & Field Service | Risk | Easy · P2 | Warranty claim recovery |
| Waste Log Analysis and Portion Adjustment | F&B Operations | Cost Reduction | Easy · P2 | Food waste cost |
| Weekend Promoter Briefing Pack Builder | Retail & POS | Growth | Easy · P2 | Promoter sales lift |
| Window Display Rotation Calendar | Retail & POS | Growth | Easy · P2 | Walk-in rate |
| Workmanship Warranty Terms Drafting | Construction & Project Delivery | Risk | Medium · P2 | Warranty dispute count |
| Workshop Bay Utilisation Analysis | Automotive, Workshops & Field Service | Productivity | Easy · P2 | Jobs per bay per day |
| Agoda and Booking Platform Listing Optimisation | Professional Services | Growth | Easy · P3 | Listing conversion |
| Batch Production Record Standardisation | Manufacturing & Quality | Risk | Easy · P3 | Record completeness |
| Booking Deposit and Cancellation Policy Drafting | Professional Services | Risk | Medium · P3 | Cancellation losses |
| Challenge and Community Event Design | Customer Retention & Loyalty | Growth | Easy · P3 | Member engagement |
| Class Schedule Optimisation From Attendance Data | Customer Retention & Loyalty | Cost Reduction | Easy · P3 | Class fill rate |
| Client Backup Status Monthly Report | IT Help Desk & Cyber Hygiene | Risk | Easy · P3 | Backup failure follow-up time |
| Co-Packer Halal Compliance Assessment | Manufacturing & Quality | Risk | Easy · P3 | Co-packer risk |
| Cold Chain Handling SOP for Distributors | Manufacturing & Quality | Risk | Easy · P3 | Cold chain breaches |
| Container Order Consolidation Planning | Procurement & Supplier Management | Cost Reduction | Easy · P3 | Landed cost per unit |
| Corporate Retreat Proposal Fast-Draft | Professional Services | Growth | Easy · P3 | Corporate bookings |
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