WhatsApp Business
WhatsApp's free business app, with a catalogue, quick replies, labels and away messages. The API is the paid route for larger volumes.
362 workflows · 1448 prompts
Why it matters here
For a lot of Malaysian businesses this is the shopfront, the order form and the support desk at once. Customers expect a reply here before they will try a website form, which is why more workflows in this library touch WhatsApp than any other tool.
Set this up first
A business profile with your hours and address, labels for the stages an enquiry goes through, and saved quick replies for the questions you answer daily.
Workflows that use WhatsApp Business
highest priority first
| Workflow | Category | Goal | Difficulty | KPI |
|---|---|---|---|---|
| Loyalty Programme Data Collection Compliance Check | Compliance, Policies & Documentation | Risk | Easy · P1 | Programme compliance |
| Marketing Database PDPA Compliance Audit | Compliance, Policies & Documentation | Risk | Easy · P1 | Database compliance |
| Multi-Staff Number Handover Protocol | WhatsApp & Conversational Commerce | Productivity | Easy · P1 | Dropped conversation count |
| Order Status Update Message Sequence | WhatsApp & Conversational Commerce | Productivity | Easy · P1 | Where-is-my-order contacts |
| Payment Confirmation and Receipt Message Flow | WhatsApp & Conversational Commerce | Productivity | Easy · P1 | Payment dispute count |
| PDPA 2024 Amendment Gap Assessment for Your Business | Compliance, Policies & Documentation | Risk | Easy · P1 | Amendment readiness |
| PDPA Privacy Notice Drafting for a Small Business | Compliance, Policies & Documentation | Risk | Easy · P1 | Notice coverage |
| PDPA Staff Awareness Briefing Pack | Compliance, Policies & Documentation | Risk | Easy · P1 | Staff awareness |
| Price Enquiry Response That Leads to Conversation | WhatsApp & Conversational Commerce | Growth | Easy · P1 | Price enquiry conversion |
| Quick Reply Library Organisation by Enquiry Type | WhatsApp & Conversational Commerce | Productivity | Easy · P1 | Response time |
| Status Feature Product Showcase Plan | WhatsApp & Conversational Commerce | Growth | Easy · P1 | Status-driven enquiries |
| Third-Party Vendor Data Processing Agreement Checklist | Compliance, Policies & Documentation | Risk | Easy · P1 | Vendor coverage |
| Voice Note to Text Summary Routine for Records | WhatsApp & Conversational Commerce | Productivity | Easy · P1 | Record completeness |
| WhatsApp Customer Data Handling Policy | Compliance, Policies & Documentation | Risk | Easy · P1 | Policy adoption |
| WhatsApp to Order Form Bridge Design | WhatsApp & Conversational Commerce | Productivity | Easy · P1 | Order error rate |
| Annual Price Revision Letter Drafting | Professional Services | Growth | Easy · P2 | Retention after increase |
| Bundle and Add-On Listing Design | E-commerce Operations | Growth | Easy · P2 | Average order value |
| Campaign Day Inventory Reservation Planning | E-commerce Operations | Productivity | Easy · P2 | Campaign stockout rate |
| Chat Response Template Bank for Common Buyer Questions | E-commerce Operations | Growth | Easy · P2 | Chat response time |
| Client Emergency Request Triage Rules | Professional Services | Productivity | Easy · P2 | Emergency response time |
| Client Offboarding and Handover Pack | Professional Services | Productivity | Easy · P2 | Handover completeness |
| Client Onboarding Questionnaire Design | Professional Services | Productivity | Easy · P2 | Onboarding turnaround |
| Client Payment Chase Sequence With Relationship Care | Professional Services | Cash Flow | Easy · P2 | Days sales outstanding |
| Client Satisfaction Pulse Check Design | Professional Services | Growth | Easy · P2 | Client satisfaction score |
| Competitor Listing Change Monitoring Routine | E-commerce Operations | Growth | Easy · P2 | Competitive response time |
| Conflict of Interest Check Routine | Professional Services | Risk | Easy · P2 | Conflict incidents |
| Cross-Platform Price Parity Check | E-commerce Operations | Cost Reduction | Easy · P2 | Cross-platform margin consistency |
| Deadline Season Workload Levelling Plan | Professional Services | Productivity | Easy · P2 | Overtime hours |
| Engagement Letter Clause Checklist | Professional Services | Risk | Medium · P2 | Engagement dispute count |
| Flash Sale Slot Preparation Checklist | E-commerce Operations | Growth | Easy · P2 | Flash sale sell-through |
| Junior Staff Work Review Checklist Builder | Professional Services | Productivity | Easy · P2 | Rework rate |
| Knowledge Base Article From Repeated Client Questions | Professional Services | Productivity | Easy · P2 | Repeat question volume |
| Listing Title and Keyword Optimisation for MY Search Terms | E-commerce Operations | Growth | Easy · P2 | Listing CTR |
| Live Session Product Rundown Script | E-commerce Operations | Growth | Easy · P2 | Live session GMV |
| Low-Rating Review Recovery Response Drafting | E-commerce Operations | Growth | Easy · P2 | Rating recovery rate |
| Monthly Client Report Narrative Drafting | Professional Services | Productivity | Easy · P2 | Report preparation time |
| New Listing Launch Week Push Plan | E-commerce Operations | Growth | Easy · P2 | Launch week sales |
| Order Defect Rate Diagnosis and Recovery Plan | E-commerce Operations | Risk | Medium · P2 | Order defect rate |
| Out-of-Stock Listing Handling Decision | E-commerce Operations | Productivity | Easy · P2 | Listing rank retention |
| Pitch Deck Tailoring From Discovery Call Notes | Professional Services | Growth | Easy · P2 | Pitch conversion |
| Platform Fee Change Impact Recalculation | E-commerce Operations | Cost Reduction | Easy · P2 | Post-change margin |
| Product Photo Shot List for Higher Conversion | E-commerce Operations | Growth | Easy · P2 | Listing conversion |
| Proposal Win-Loss Pattern Analysis | Professional Services | Growth | Easy · P2 | Proposal win rate |
| Referral Request Timing and Script Design | Professional Services | Growth | Easy · P2 | Referrals generated |
| Repeat Buyer Identification and Follow-Up Flow | E-commerce Operations | Growth | Easy · P2 | Repeat purchase rate |
| Retainer vs Project Pricing Comparison for a Client | Professional Services | Growth | Easy · P2 | Revenue predictability |
| Return Reason Pattern Analysis and Listing Fixes | E-commerce Operations | Cost Reduction | Easy · P2 | Return rate |
| Scope Creep Flag and Variation Order Drafting | Professional Services | Cost Reduction | Easy · P2 | Unbilled work |
| Seller Score Component Improvement Plan | E-commerce Operations | Risk | Medium · P2 | Seller score |
| Service Productisation Candidate Assessment | Professional Services | Growth | Medium · P2 | Productised revenue share |
| Shipping Fee Setting vs Free Shipping Analysis | E-commerce Operations | Cost Reduction | Easy · P2 | Shipping cost per order |
| Store Decoration and Category Page Layout Plan | E-commerce Operations | Growth | Easy · P2 | Store conversion rate |
| Subcontractor Agreement Essentials Checklist | Professional Services | Risk | Medium · P2 | Subcontractor dispute count |
| Utilisation Rate Review and Capacity Planning | Professional Services | Productivity | Medium · P2 | Utilisation rate |
| Voucher Strategy Design Without Margin Bleed | E-commerce Operations | Cost Reduction | Easy · P2 | Voucher-driven margin |
| Appointment Book Gap-Filling Last-Minute Offers | Customer Retention & Loyalty | Growth | Easy · P2 | Slot fill rate |
| Appointment No-Show Reduction Message Sequence | Healthcare & Clinics | Growth | Easy · P2 | No-show rate |
| Area Comparable Analysis Summary for Clients | Real Estate & Property Services | Growth | Easy · P2 | Client decision speed |
| Before-After Content Consent and Usage Flow | Customer Retention & Loyalty | Risk | Easy · P2 | Consented content pipeline |
| Beverage Attachment Rate Improvement Play | F&B Operations | Growth | Easy · P2 | Beverage attachment rate |
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