WhatsApp Business
WhatsApp's free business app, with a catalogue, quick replies, labels and away messages. The API is the paid route for larger volumes.
394 workflows · 1576 prompts
Why it matters here
For a lot of Malaysian businesses this is the shopfront, the order form and the support desk at once. Customers expect a reply here before they will try a website form, which is why more workflows in this library touch WhatsApp than any other tool.
Set this up first
A business profile with your hours and address, labels for the stages an enquiry goes through, and saved quick replies for the questions you answer daily.
Workflows that use WhatsApp Business
highest priority first
| Workflow | Category | Goal | Difficulty | KPI |
|---|---|---|---|---|
| Flash Sale Slot Preparation Checklist | E-commerce Operations | Growth | Easy · P2 | Flash sale sell-through |
| Junior Staff Work Review Checklist Builder | Professional Services | Productivity | Easy · P2 | Rework rate |
| Knowledge Base Article From Repeated Client Questions | Professional Services | Productivity | Easy · P2 | Repeat question volume |
| Listing Title and Keyword Optimisation for MY Search Terms | E-commerce Operations | Growth | Easy · P2 | Listing CTR |
| Live Session Product Rundown Script | E-commerce Operations | Growth | Easy · P2 | Live session GMV |
| Low-Rating Review Recovery Response Drafting | E-commerce Operations | Growth | Easy · P2 | Rating recovery rate |
| Monthly Client Report Narrative Drafting | Professional Services | Productivity | Easy · P2 | Report preparation time |
| New Listing Launch Week Push Plan | E-commerce Operations | Growth | Easy · P2 | Launch week sales |
| Order Defect Rate Diagnosis and Recovery Plan | E-commerce Operations | Risk | Medium · P2 | Order defect rate |
| Out-of-Stock Listing Handling Decision | E-commerce Operations | Productivity | Easy · P2 | Listing rank retention |
| Pitch Deck Tailoring From Discovery Call Notes | Professional Services | Growth | Easy · P2 | Pitch conversion |
| Platform Fee Change Impact Recalculation | E-commerce Operations | Cost Reduction | Easy · P2 | Post-change margin |
| Product Photo Shot List for Higher Conversion | E-commerce Operations | Growth | Easy · P2 | Listing conversion |
| Proposal Win-Loss Pattern Analysis | Professional Services | Growth | Easy · P2 | Proposal win rate |
| Referral Request Timing and Script Design | Professional Services | Growth | Easy · P2 | Referrals generated |
| Repeat Buyer Identification and Follow-Up Flow | E-commerce Operations | Growth | Easy · P2 | Repeat purchase rate |
| Retainer vs Project Pricing Comparison for a Client | Professional Services | Growth | Easy · P2 | Revenue predictability |
| Return Reason Pattern Analysis and Listing Fixes | E-commerce Operations | Cost Reduction | Easy · P2 | Return rate |
| Scope Creep Flag and Variation Order Drafting | Professional Services | Cost Reduction | Easy · P2 | Unbilled work |
| Seller Score Component Improvement Plan | E-commerce Operations | Risk | Medium · P2 | Seller score |
| Service Productisation Candidate Assessment | Professional Services | Growth | Medium · P2 | Productised revenue share |
| Shipping Fee Setting vs Free Shipping Analysis | E-commerce Operations | Cost Reduction | Easy · P2 | Shipping cost per order |
| Store Decoration and Category Page Layout Plan | E-commerce Operations | Growth | Easy · P2 | Store conversion rate |
| Subcontractor Agreement Essentials Checklist | Professional Services | Risk | Medium · P2 | Subcontractor dispute count |
| Utilisation Rate Review and Capacity Planning | Professional Services | Productivity | Medium · P2 | Utilisation rate |
| Voucher Strategy Design Without Margin Bleed | E-commerce Operations | Cost Reduction | Easy · P2 | Voucher-driven margin |
| Appointment Book Gap-Filling Last-Minute Offers | Customer Retention & Loyalty | Growth | Easy · P2 | Slot fill rate |
| Appointment No-Show Reduction Message Sequence | Healthcare & Clinics | Growth | Easy · P2 | No-show rate |
| Area Comparable Analysis Summary for Clients | Real Estate & Property Services | Growth | Easy · P2 | Client decision speed |
| Before-After Content Consent and Usage Flow | Customer Retention & Loyalty | Risk | Easy · P2 | Consented content pipeline |
| Beverage Attachment Rate Improvement Play | F&B Operations | Growth | Easy · P2 | Beverage attachment rate |
| Bundle Deal Design Within Margin Rules | Retail & POS | Growth | Easy · P2 | Average basket size |
| Buyer Loan Eligibility Pre-Check Conversation Guide | Real Estate & Property Services | Growth | Medium · P2 | Qualified viewing rate |
| Cash Float and Till Reconciliation SOP | Retail & POS | Risk | Easy · P2 | Till variance |
| Catering Enquiry Quotation Fast-Draft | F&B Operations | Growth | Easy · P2 | Quote turnaround time |
| Central Kitchen Production Schedule Draft | F&B Operations | Productivity | Medium · P2 | On-time outlet fulfilment |
| Centre Capacity and Room Utilisation Review | Education & Training Centres | Cost Reduction | Easy · P2 | Revenue per room hour |
| CIDB Grade Upgrade Readiness Assessment | Construction & Project Delivery | Growth | Medium · P2 | Upgrade readiness |
| Claim Handling SOP for Damaged Goods | Logistics & Delivery | Risk | Easy · P2 | Claim resolution time |
| Class Schedule Optimisation From Enrolment Data | Education & Training Centres | Cost Reduction | Easy · P2 | Room utilisation |
| Client Preference Record System Design | Customer Retention & Loyalty | Growth | Easy · P2 | Repeat visit rate |
| Client Progress Claim Preparation | Construction & Project Delivery | Cash Flow | Easy · P2 | Claim certification time |
| Client Win-Back Sequence After 90 Days Inactive | Customer Retention & Loyalty | Growth | Easy · P2 | Client reactivation rate |
| Clinic Assistant Task Rotation Schedule | Healthcare & Clinics | Productivity | Easy · P2 | Task coverage gaps |
| Clinic Opening Hours Demand Analysis | Healthcare & Clinics | Cost Reduction | Easy · P2 | Patients per operating hour |
| Co-Broke Arrangement Communication Templates | Real Estate & Property Services | Risk | Easy · P2 | Co-broke dispute count |
| COD Reconciliation Daily Routine | Logistics & Delivery | Risk | Easy · P2 | COD variance |
| Combo and Set Meal Margin Design | F&B Operations | Growth | Easy · P2 | Average order value |
| Courtesy Update Messages During Long Repairs | Automotive, Workshops & Field Service | Growth | Easy · P2 | Status-call volume |
| Customer Audit Preparation File Assembly | Manufacturing & Quality | Risk | Easy · P2 | Audit findings count |
| Customer Complaint 8D Report First Draft | Manufacturing & Quality | Risk | Medium · P2 | 8D closure time |
| Customer Complaint About Pricing Response Scripts | Retail & POS | Growth | Easy · P2 | Complaint resolution rate |
| Customer Delivery Window Communication Templates | Logistics & Delivery | Productivity | Easy · P2 | Where-is-my-order contacts |
| Customer Vehicle History Record System | Automotive, Workshops & Field Service | Productivity | Easy · P2 | Repeat diagnosis time |
| Customs Documentation Checklist by Shipment Type | Logistics & Delivery | Risk | Medium · P2 | Customs clearance delays |
| Daily Fresh Ingredient Price Check via Supplier WhatsApp | F&B Operations | Cost Reduction | Easy · P2 | Ingredient cost per dish |
| Daily Prep List Generation from Yesterday's Sales | F&B Operations | Productivity | Easy · P2 | Prep waste rate |
| Daily Sales vs Target Gap Commentary | Retail & POS | Growth | Easy · P2 | Target hit rate |
| Dead Stock Identification and Clearance Plan | Retail & POS | Cost Reduction | Easy · P2 | Dead stock value |
| Deal Fall-Through Recovery and Pipeline Refill Plan | Real Estate & Property Services | Growth | Easy · P2 | Pipeline recovery time |
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