WhatsApp Business
WhatsApp's free business app, with a catalogue, quick replies, labels and away messages. The API is the paid route for larger volumes.
362 workflows · 1448 prompts
Why it matters here
For a lot of Malaysian businesses this is the shopfront, the order form and the support desk at once. Customers expect a reply here before they will try a website form, which is why more workflows in this library touch WhatsApp than any other tool.
Set this up first
A business profile with your hours and address, labels for the stages an enquiry goes through, and saved quick replies for the questions you answer daily.
Workflows that use WhatsApp Business
highest priority first
| Workflow | Category | Goal | Difficulty | KPI |
|---|---|---|---|---|
| Bundle Deal Design Within Margin Rules | Retail & POS | Growth | Easy · P2 | Average basket size |
| Buyer Loan Eligibility Pre-Check Conversation Guide | Real Estate & Property Services | Growth | Medium · P2 | Qualified viewing rate |
| Cash Float and Till Reconciliation SOP | Retail & POS | Risk | Easy · P2 | Till variance |
| Catering Enquiry Quotation Fast-Draft | F&B Operations | Growth | Easy · P2 | Quote turnaround time |
| Central Kitchen Production Schedule Draft | F&B Operations | Productivity | Medium · P2 | On-time outlet fulfilment |
| Centre Capacity and Room Utilisation Review | Education & Training Centres | Cost Reduction | Easy · P2 | Revenue per room hour |
| CIDB Grade Upgrade Readiness Assessment | Construction & Project Delivery | Growth | Medium · P2 | Upgrade readiness |
| Claim Handling SOP for Damaged Goods | Logistics & Delivery | Risk | Easy · P2 | Claim resolution time |
| Class Schedule Optimisation From Enrolment Data | Education & Training Centres | Cost Reduction | Easy · P2 | Room utilisation |
| Client Preference Record System Design | Customer Retention & Loyalty | Growth | Easy · P2 | Repeat visit rate |
| Client Progress Claim Preparation | Construction & Project Delivery | Cash Flow | Easy · P2 | Claim certification time |
| Client Win-Back Sequence After 90 Days Inactive | Customer Retention & Loyalty | Growth | Easy · P2 | Client reactivation rate |
| Clinic Assistant Task Rotation Schedule | Healthcare & Clinics | Productivity | Easy · P2 | Task coverage gaps |
| Clinic Opening Hours Demand Analysis | Healthcare & Clinics | Cost Reduction | Easy · P2 | Patients per operating hour |
| Co-Broke Arrangement Communication Templates | Real Estate & Property Services | Risk | Easy · P2 | Co-broke dispute count |
| COD Reconciliation Daily Routine | Logistics & Delivery | Risk | Easy · P2 | COD variance |
| Combo and Set Meal Margin Design | F&B Operations | Growth | Easy · P2 | Average order value |
| Courtesy Update Messages During Long Repairs | Automotive, Workshops & Field Service | Growth | Easy · P2 | Status-call volume |
| Customer Audit Preparation File Assembly | Manufacturing & Quality | Risk | Easy · P2 | Audit findings count |
| Customer Complaint 8D Report First Draft | Manufacturing & Quality | Risk | Medium · P2 | 8D closure time |
| Customer Complaint About Pricing Response Scripts | Retail & POS | Growth | Easy · P2 | Complaint resolution rate |
| Customer Delivery Window Communication Templates | Logistics & Delivery | Productivity | Easy · P2 | Where-is-my-order contacts |
| Customer Vehicle History Record System | Automotive, Workshops & Field Service | Productivity | Easy · P2 | Repeat diagnosis time |
| Customs Documentation Checklist by Shipment Type | Logistics & Delivery | Risk | Medium · P2 | Customs clearance delays |
| Daily Fresh Ingredient Price Check via Supplier WhatsApp | F&B Operations | Cost Reduction | Easy · P2 | Ingredient cost per dish |
| Daily Prep List Generation from Yesterday's Sales | F&B Operations | Productivity | Easy · P2 | Prep waste rate |
| Daily Sales vs Target Gap Commentary | Retail & POS | Growth | Easy · P2 | Target hit rate |
| Dead Stock Identification and Clearance Plan | Retail & POS | Cost Reduction | Easy · P2 | Dead stock value |
| Deal Fall-Through Recovery and Pipeline Refill Plan | Real Estate & Property Services | Growth | Easy · P2 | Pipeline recovery time |
| Defect List Compilation and Rectification Tracker | Construction & Project Delivery | Productivity | Easy · P2 | Defect closure time |
| Delay Notice Drafting With Cause Documentation | Construction & Project Delivery | Risk | Easy · P2 | EOT approval rate |
| Delivery Platform Menu Sync Discrepancy Check | F&B Operations | Productivity | Easy · P2 | Menu sync accuracy |
| Detention and Waiting Time Charge Communication | Logistics & Delivery | Cash Flow | Easy · P2 | Detention charge recovery |
| Diagnostic Finding Explanation With Photos | Automotive, Workshops & Field Service | Growth | Easy · P2 | Repair approval rate |
| Driver Daily Trip Report Standardisation | Logistics & Delivery | Productivity | Easy · P2 | Reporting compliance |
| Driver Recruitment Ad and Screening Question Set | Logistics & Delivery | Productivity | Easy · P2 | Qualified applicant rate |
| Energy Cost Reduction Opportunity Scan | Manufacturing & Quality | Cost Reduction | Easy · P2 | Energy cost per unit |
| Exam Season Parent Communication Pack | Education & Training Centres | Growth | Easy · P2 | Exam season retention |
| Expired Listing Owner Re-Approach Script | Real Estate & Property Services | Growth | Easy · P2 | Relisting win rate |
| Failed Delivery Root Cause Pattern Analysis | Logistics & Delivery | Cost Reduction | Easy · P2 | Failed delivery rate |
| Fast Mover Reorder Point Recalculation | Retail & POS | Productivity | Easy · P2 | Stockout rate |
| Fee Increase Announcement With Value Framing | Education & Training Centres | Growth | Easy · P2 | Retention after increase |
| Fee Reminder Sequence With Parent Sensitivity | Education & Training Centres | Cash Flow | Easy · P2 | Fee collection rate |
| Festive Season Buying Budget Allocation | Retail & POS | Cash Flow | Easy · P2 | Festive sell-through |
| Finished Goods Ageing and Disposal Decision | Manufacturing & Quality | Cost Reduction | Easy · P2 | Ageing stock value |
| Fleet Client Maintenance Contract Proposal | Automotive, Workshops & Field Service | Growth | Easy · P2 | Fleet contract wins |
| Fleet Maintenance Schedule From Mileage Logs | Logistics & Delivery | Risk | Easy · P2 | Unplanned downtime |
| Follow-Up Reminder System for Chronic Patients | Healthcare & Clinics | Growth | Easy · P2 | Follow-up attendance rate |
| Food Delivery Commission Impact on Item Pricing | F&B Operations | Cost Reduction | Easy · P2 | Delivery channel margin |
| Freight Quote Fast-Response Template System | Logistics & Delivery | Growth | Easy · P2 | Quote turnaround time |
| Frozen vs Fresh Sourcing Cost Comparison | F&B Operations | Cost Reduction | Easy · P2 | Ingredient cost |
| Fuel Cost Change Surcharge Recalculation | Logistics & Delivery | Cost Reduction | Easy · P2 | Margin per trip |
| Gift With Purchase Cost-Benefit Check | Retail & POS | Cost Reduction | Easy · P2 | Incremental margin |
| Google and Food App Review Response Drafting | F&B Operations | Growth | Easy · P2 | Review response time |
| Google Review Generation Ask Flow | Customer Retention & Loyalty | Growth | Easy · P2 | Reviews per month |
| Health Inspection Readiness Self-Check | F&B Operations | Risk | Easy · P2 | Inspection grade |
| Health Screening Package Design and Pricing | Healthcare & Clinics | Growth | Medium · P2 | Package uptake |
| Holiday Programme Design and Pricing | Education & Training Centres | Growth | Easy · P2 | Holiday programme revenue |
| Hygiene Standard Checklist for Audit Readiness | Customer Retention & Loyalty | Risk | Easy · P2 | Audit readiness |
| Incoming Material QC Checklist Builder | Manufacturing & Quality | Risk | Easy · P2 | Incoming defect escapes |
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