AI workflows for Malaysian SMEs.
Copy a prompt. Paste it into ChatGPT. Get a first draft in minutes. Every workflow covers one business function. All of them are written for how business runs here: WhatsApp, BM and English, e-Invoice, thin margins.
Type a keyword. Try invoice, WhatsApp, stock or cash flow.
Contents
38 categories
- Sales & Lead GenerationFor B2B and B2C SMEs that need more qualified enquiries and faster follow-up.10 workflows · 40 prompts
- CRM & Pipeline ManagementFor SMEs with many leads, inconsistent follow-up, or weak pipeline visibility.10 workflows · 40 prompts
- Customer Service & Help DeskFor SMEs handling repetitive customer questions through email, chat, phone or tickets.10 workflows · 40 prompts
- WhatsApp & Conversational CommerceFor Malaysian SMEs that sell, support or follow up heavily through messaging.30 workflows · 120 prompts
- Marketing StrategyFor SMEs that need a repeatable marketing plan instead of ad-hoc campaigns.10 workflows · 40 prompts
- Finance & Cash FlowFor owner-managed SMEs that need tighter cash control and less manual finance work.22 workflows · 88 prompts
- Content & CopywritingFor SMEs that need high-volume, consistent marketing without a large content team.18 workflows · 72 prompts
- SEO & Local SearchFor local service businesses, retailers, professional firms and e-commerce SMEs.24 workflows · 96 prompts
- Digital AdvertisingFor SMEs spending on Meta, Google, TikTok or other paid channels.10 workflows · 40 prompts
- Customer Retention & LoyaltyFor businesses with repeat purchases, subscriptions, contracts or recurring customer value.35 workflows · 140 prompts
- Pricing & ProfitabilityFor SMEs with thin margins, inconsistent discounting, or unclear service pricing.10 workflows · 40 prompts
- Social Media & CommunityFor SMEs using Facebook, Instagram, LinkedIn, TikTok or community channels.10 workflows · 40 prompts
- Inventory & Stock ManagementFor retail, distribution, F&B, manufacturing and e-commerce businesses.10 workflows · 40 prompts
- Accounting Admin & e-Invoice ReadinessFor SMEs digitising finance documents and preparing structured accounting workflows.35 workflows · 140 prompts
- Procurement & Supplier ManagementFor SMEs with many suppliers, recurring purchases, quotation comparisons or cost pressure.20 workflows · 80 prompts
- Operations & Process ImprovementFor any SME with manual handoffs, repeated errors, bottlenecks or undocumented processes.10 workflows · 40 prompts
- Admin & Office ProductivityFor small teams where owners and staff lose time to repetitive coordination and document work.10 workflows · 40 prompts
- Meetings & Knowledge ManagementFor teams with many meetings, scattered notes or knowledge trapped in individuals.10 workflows · 40 prompts
- Recruitment & HiringFor SMEs hiring frequently or lacking dedicated recruiters.10 workflows · 40 prompts
- HR & People OperationsFor growing SMEs without large HR teams.28 workflows · 112 prompts
- E-commerce OperationsFor online sellers on marketplaces, webstores and social commerce.69 workflows · 276 prompts
- Retail & POSFor physical stores, mini markets, boutiques, pharmacies and multi-branch retailers.43 workflows · 172 prompts
- Training & Employee UpskillingFor SMEs that need faster onboarding and affordable internal capability building.22 workflows · 88 prompts
- F&B OperationsFor restaurants, cafes, bakeries, cloud kitchens and food manufacturers.35 workflows · 140 prompts
- Manufacturing & QualityFor small manufacturers, workshops, fabricators and production businesses.35 workflows · 140 prompts
- Logistics & DeliveryFor distributors, delivery firms, field service teams and businesses with transport costs.25 workflows · 100 prompts
- Professional ServicesFor agencies, consultancies, accounting firms, IT providers, training firms and other service SMEs.42 workflows · 168 prompts
- Construction & Project DeliveryFor contractors, subcontractors, renovation firms, engineering and project-based SMEs.30 workflows · 120 prompts
- Proposals, Quotations & TendersFor B2B SMEs responding to RFQs, RFPs, tenders and complex quotation requests.10 workflows · 40 prompts
- Export & Cross-Border GrowthFor Malaysian SMEs exploring Singapore, ASEAN or wider export markets.10 workflows · 40 prompts
- Management, Strategy & Decision SupportFor owners and managers who need faster decisions from fragmented business information.24 workflows · 96 prompts
- Data Analysis & ReportingFor SMEs with spreadsheet data but limited analyst capacity.22 workflows · 88 prompts
- Compliance, Policies & DocumentationFor SMEs that need stronger documentation and consistent policy execution.59 workflows · 236 prompts
- IT Help Desk & Cyber HygieneFor SMEs without a large internal IT team.20 workflows · 80 prompts
- Automotive, Workshops & Field ServiceFor workshops, installers, maintenance contractors and field-service businesses.25 workflows · 100 prompts
- Real Estate & Property ServicesFor property agencies, property managers, renovators and related service SMEs.25 workflows · 100 prompts
- Healthcare & ClinicsFor GP clinics, dental and specialist practices, and panel providers..15 workflows · 60 prompts
- Education & Training CentresFor tuition centres, enrichment programmes and training providers..15 workflows · 60 prompts
Start with these
The highest-priority workflow in each of 9 business functions. Run them by hand before you automate anything.
- WhatsApp & Conversational CommerceAbandoned Conversation RecoveryTurns inactive conversation into recovery message.Moves recovered conversations
- CRM & Pipeline ManagementAccount ExpansionTurns customer purchases and usage into upsell/cross-sell opportunities.Moves expansion revenue
- Marketing StrategyBuyer PersonaTurns customer interviews and sales notes into persona brief.Moves campaign relevance
- Sales & Lead GenerationCold OutreachTurns prospect profile and offer into personalised outreach message.Moves reply rate
- Customer Service & Help DeskEscalation DetectionTurns ticket text and history into escalation flag and reason.Moves escalation accuracy
- Finance & Cash FlowCash Flow Forecast CommentaryTurns cash inflow/outflow forecast into cash risk summary.Moves cash runway
- Content & CopywritingWebsite Landing PageTurns offer and audience into conversion-focused page copy.Moves landing page conversion
- SEO & Local SearchKeyword ClusteringTurns keyword list into topic clusters.Moves organic visibility
- Digital AdvertisingAd Angle GenerationTurns offer and audience into ad angle library.Moves CTR
Who maintains this
I’m Naven Pillai. I work with Malaysian SMEs on digitalisation, and I got tired of watching owners try to adopt AI from listicles written for American startups. This library is the alternative: every workflow is scoped to a business function, priced at zero, and written for a company that runs on WhatsApp and thin margins. It gets updated as the rules change — e-Invoice phases, PDPA, HRD Corp — and every regulatory line carries the agency you should verify it with.
Method and sources · How to use the library · What has been verified