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WhatsApp & Conversational Commerce

AI workflows for Malaysian SMEs that sell, support or follow up heavily through messaging. 30 of them, each with four ready-to-use prompts: create, analyse, optimise, automate. Aimed at growth. They plug into what you already run: WhatsApp Business, CRM, commerce platform, help desk.

Workflows
30 · 120 prompts
Primary goal
Growth
Best for
Malaysian SMEs that sell, support or follow up heavily through messaging
Works with
WhatsApp Business, CRM, commerce platform, help desk
Malaysia pass
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Workflows in WhatsApp & Conversational Commerce

Sorted by priority score

WorkflowGoalDifficultyKPI
Abandoned Conversation RecoveryGrowthEasy · P0Recovered conversations
Lead Qualification ChatGrowthEasy · P0Qualified chat rate
New Enquiry ReplyGrowthEasy · P0First-response time
Quotation Follow-UpGrowthEasy · P0Quote conversion
Appointment ConfirmationGrowthEasy · P0No-show rate
Order Status ResponseGrowthEasy · P0Support handling time
Payment ReminderGrowthEasy · P0Days sales outstanding
After-Sales Check-InGrowthEasy · P0Repeat purchase rate
Broadcast SegmentationGrowthEasy · P0Broadcast conversion
Multilingual ReplyGrowthEasy · P0Response quality
Abandoned Enquiry Revival After 48 HoursGrowthEasy · P1Revived enquiry rate
Away Message and Greeting Setup That Sets ExpectationsGrowthEasy · P1First-response satisfaction
Blocked-Risk Behaviour Audit for Your AccountRiskEasy · P1Account health
BM-English Code-Switch Reply GuidelinesProductivityEasy · P1Response quality
Broadcast List Segmentation Without Getting BlockedGrowthEasy · P1Broadcast block rate
Business Profile Optimisation for First ImpressionsGrowthEasy · P1Profile-to-enquiry rate
Catalog Setup and Product Description DraftingGrowthEasy · P1Catalog-driven enquiries
Customer Complaint De-Escalation Message FlowRiskEasy · P1Complaint escalation rate
Enquiry Response Time Improvement SystemGrowthEasy · P1First response time
Festive Greeting Campaign Without SpammingGrowthEasy · P1Greeting response rate
Group vs Broadcast Decision Rules for PromotionsGrowthEasy · P1Promo engagement rate
Label System Design for Lead StagesProductivityEasy · P1Lead follow-up rate
Multi-Staff Number Handover ProtocolProductivityEasy · P1Dropped conversation count
Order Status Update Message SequenceProductivityEasy · P1Where-is-my-order contacts
Payment Confirmation and Receipt Message FlowProductivityEasy · P1Payment dispute count
Price Enquiry Response That Leads to ConversationGrowthEasy · P1Price enquiry conversion
Quick Reply Library Organisation by Enquiry TypeProductivityEasy · P1Response time
Status Feature Product Showcase PlanGrowthEasy · P1Status-driven enquiries
Voice Note to Text Summary Routine for RecordsProductivityEasy · P1Record completeness
WhatsApp to Order Form Bridge DesignProductivityEasy · P1Order error rate

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One email a week, when new workflows are added. This category included.

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