IT Help Desk & Cyber Hygiene

AI workflows for SMEs without a large internal IT team. 20 of them, each with four ready-to-use prompts: create, analyse, optimise, automate. Aimed at cost control. They plug into what you already run: Help desk, device management, knowledge base, ticketing.

Workflows: 20 · 80 prompts
Primary goal: Cost Reduction
Best for: SMEs without a large internal IT team
Works with: Help desk, device management, knowledge base, ticketing

Workflows in IT Help Desk & Cyber Hygiene

Sorted by priority score

Workflow	Goal	Difficulty	KPI
Client Backup Status Monthly Report	Risk	Easy · P3	Backup failure follow-up time
Hardware Refresh Recommendation With Budget Options	Growth	Easy · P3	Refresh proposal acceptance
Incident Post-Mortem Summary for Client	Risk	Easy · P3	Client confidence retention
Managed Service Proposal From Client Environment Notes	Growth	Easy · P3	MSP deals closed
Password and Access Policy Pack for Client Handover	Risk	Easy · P3	Handover completeness
Phishing Awareness Briefing for Client Staff	Risk	Easy · P3	Phishing report rate
Recurring Issue Pattern Analysis From Tickets	Productivity	Easy · P3	Repeat ticket rate
Renewal Reminder Sequence for Licences and Contracts	Cash Flow	Easy · P3	Renewal capture rate
Scope of Work Drafting for Small IT Projects	Risk	Easy · P3	Scope dispute count
Support Ticket Triage Rules and Response Templates	Productivity	Easy · P3	First response time
IT Ticket Triage	Cost Reduction	Easy · P4	IT response time
Password Reset Guidance	Cost Reduction	Easy · P4	IT ticket volume
Software Access Request	Cost Reduction	Easy · P4	Access turnaround
Device Issue Troubleshooting	Cost Reduction	Easy · P4	First-contact resolution
Phishing Report Triage	Cost Reduction	Easy · P4	Phishing handling time
IT Knowledge Article	Cost Reduction	Easy · P4	Repeat ticket rate
Access Review Summary	Cost Reduction	Easy · P4	Excess access findings
Software Licence Review	Cost Reduction	Easy · P4	Software cost
Incident Communication	Cost Reduction	Easy · P4	Communication turnaround
IT Onboarding Checklist	Cost Reduction	Easy · P4	New-hire setup time

Other categories

All categories · Quick wins · 90-day roadmap