Customer Review Analysis — AI workflow for Malaysian SMEs
Customer Review Analysis turns reviews into service/food themes. AI writes the first draft. You check it before it goes out.
Ready-to-use prompts for Customer Review Analysis
Create prompt
Create prompt
Create a first-pass deliverable
Setup · same in all four
You are helping a small or medium Malaysian business in [industry]. Write in plain English. Use short sentences. If customers will read it in Bahasa Malaysia, add a natural BM version. Do not invent numbers, prices, laws or customer details. If something needs a human to check, say so.
Replace [industry] with yours — “F&B”, “construction”, “retail”.
The task
Here is what I need: service/food themes, built from reviews. The task is customer review analysis. My context: restaurants, cafes, bakeries, cloud kitchens and food manufacturers. Keep sections short, finish with one recommended action, and include a paste-ready version.
Replace “reviews” with your real data.
Analyse prompt
Analyse prompt
Analyse the input and identify the highest-impact insights
Setup · same in all four
You are helping a small or medium Malaysian business in [industry]. Write in plain English. Use short sentences. If customers will read it in Bahasa Malaysia, add a natural BM version. Do not invent numbers, prices, laws or customer details. If something needs a human to check, say so.
Replace [industry] with yours — “F&B”, “construction”, “retail”.
The task
Run an analysis of customer review analysis. Input: reviews. Identify five key findings. Quantify what can be quantified. Explain the impact in plain terms. Produce service/food themes. Finish with the three actions most likely to improve rating.
Replace “reviews” with your real data.
Optimise prompt
Optimise prompt
Improve an existing version for better business results
Setup · same in all four
You are helping a small or medium Malaysian business in [industry]. Write in plain English. Use short sentences. If customers will read it in Bahasa Malaysia, add a natural BM version. Do not invent numbers, prices, laws or customer details. If something needs a human to check, say so.
Replace [industry] with yours — “F&B”, “construction”, “retail”.
The task
Optimise an existing customer review analysis setup. Material: reviews and the current output with results. Diagnose the weaknesses first. Then deliver an improved service/food themes. Present changes as issue, change, expected rating effect. Skip cosmetic edits.
Replace “reviews” with your real data.
Automate prompt
Automate prompt
Turn the task into a repeatable AI-assisted workflow
Setup · same in all four
You are helping a small or medium Malaysian business in [industry]. Write in plain English. Use short sentences. If customers will read it in Bahasa Malaysia, add a natural BM version. Do not invent numbers, prices, laws or customer details. If something needs a human to check, say so.
Replace [industry] with yours — “F&B”, “construction”, “retail”.
The task
The task: automate customer review analysis. The workflow fires on reviews and must produce service/food themes. We use POS, inventory, procurement, scheduling, delivery platforms. Specify trigger conditions, required fields, the AI's exact job, decision rules, approval gates, fallback handling, data retention and how rating gets tracked. Simple beats clever here.
Replace “reviews” and the listed systems with what you actually run.
New here? How the four prompts work together
They are one sequence, not four options. Run them in order on the same piece of work, feeding each answer into the next.
Create
Paste your real data. You get a first draft. Most people never need to go further than this.
Analyse
Paste that draft back in. It tells you what is weak, missing or wrong before a customer sees it.
Optimise
Paste the draft again with what Analyse found. You get a stronger version.
Automate
Only once the output has been good five times running. This is the one people reach for too early.
Nothing forces you through all four. A good Create draft that you edit yourself is a finished job. The longer version.
Specification
- You give it
- Reviews
- You get back
- Service/food themes
- Moves
- Rating
- Run it
- Daily/Weekly
- Priority
- P3
- Works with
- POS, inventory, procurement, scheduling, delivery platforms
- Tool guides
- POS systems, Delivery platforms
Is this for you?
- Pick it for
- Restaurants, cafes, bakeries, cloud kitchens and food manufacturers. No setup needed. If you can copy and paste, you can run it.
- What you get
- Drafted in minutes, not built from scratch. It aims at cost control. Watch one number: rating.
- Reach for it when
- Most SMEs run it daily to weekly. If you are doing it by hand more often, automate it first.
How to run it
- 01Collect the input: reviews.
- 02Copy the Create prompt and paste it into ChatGPT, Claude or Gemini.
- 03Replace “reviews” in the prompt with your real data, then run it.
- 04Read the output against what you already know and correct anything the model guessed at.
- 05Track rating. Only wire up the Automate prompt after five useful runs in a row.
The tools you will need
The prompts run in any chat assistant — ChatGPT, Claude or Gemini. These are what you need around them to get the input in and the output somewhere useful.
- inventory
- inFlow Inventory
- KatanaAimed at makers and light manufacturing.
- SortlyFree tier for a small catalogue.
- Zoho Inventory
- procurement
- Any tool you already use is fine.
- scheduling
- Any tool you already use is fine.
- delivery platforms
- Any tool you already use is fine.
Check the rules yourself
This workflow touches rules set by someone else. Check the current requirements yourself before you act on the output.
- JAKIM
- Halal status depends on the whole supply chain, not just the recipe. Changing a supplier can affect it, and logo use is controlled.
Links go to each authority’s own site. See all Malaysian authorities.
Data & privacy
If you paste customer or staff details into an AI tool, your business stays responsible for them under the PDPA. Replace names and numbers with initials or references first.
Using customer data with AI tools in Malaysia covers what to check with any provider before you paste.
For this website, it works differently.
Nothing you type here is sent to us or to an AI model. The prompts are static content, and the copy button works directly inside your browser.
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Maintained by Naven Pillai