Social Listening Summary — AI workflow for Malaysian SMEs
Social Listening Summary turns mentions and comments into sentiment and issue summary. AI writes the first draft. You check it before it goes out.
Ready-to-use prompts for Social Listening Summary
Create prompt
Create prompt
Create a first-pass deliverable
Setup · same in all four
You are helping a small or medium Malaysian business in [industry]. Write in plain English. Use short sentences. If customers will read it in Bahasa Malaysia, add a natural BM version. Do not invent numbers, prices, laws or customer details. If something needs a human to check, say so.
Replace [industry] with yours — “F&B”, “construction”, “retail”.
The task
The job: social listening summary. I will give you mentions and comments. Turn it into sentiment and issue summary. Keep it practical for SMEs using Facebook, Instagram, LinkedIn, TikTok or community channels. Use short sections, end with one recommended next action, and give me a version I can paste straight into the workflow.
Replace “mentions and comments” with your real data.
Analyse prompt
Analyse prompt
Analyse the input and identify the highest-impact insights
Setup · same in all four
You are helping a small or medium Malaysian business in [industry]. Write in plain English. Use short sentences. If customers will read it in Bahasa Malaysia, add a natural BM version. Do not invent numbers, prices, laws or customer details. If something needs a human to check, say so.
Replace [industry] with yours — “F&B”, “construction”, “retail”.
The task
Analyse my social listening summary data. I will give you mentions and comments. Pull out the five findings that matter most. Rank or quantify them where the data allows. Explain what each one means for the business. Then produce sentiment and issue summary. Finish with the top three moves to lift issue detection speed.
Replace “mentions and comments” with your real data.
Optimise prompt
Optimise prompt
Improve an existing version for better business results
Setup · same in all four
You are helping a small or medium Malaysian business in [industry]. Write in plain English. Use short sentences. If customers will read it in Bahasa Malaysia, add a natural BM version. Do not invent numbers, prices, laws or customer details. If something needs a human to check, say so.
Replace [industry] with yours — “F&B”, “construction”, “retail”.
The task
The task: make my social listening summary better. You get mentions and comments and the version running today. Spot what is weak, what is unnecessary, and what is unclear. Rebuild it into a stronger sentiment and issue summary. For every change, state the issue, the fix, and the expected impact on issue detection speed.
Replace “mentions and comments” with your real data.
Automate prompt
Automate prompt
Turn the task into a repeatable AI-assisted workflow
Setup · same in all four
You are helping a small or medium Malaysian business in [industry]. Write in plain English. Use short sentences. If customers will read it in Bahasa Malaysia, add a natural BM version. Do not invent numbers, prices, laws or customer details. If something needs a human to check, say so.
Replace [industry] with yours — “F&B”, “construction”, “retail”.
The task
Automate social listening summary for me. Trigger event: mentions and comments. Deliverable: sentiment and issue summary. Stack: Social scheduler, CRM, analytics, design tools. Lay out the trigger, required inputs, AI step, decision rules, where humans sign off, fallback behaviour, what to log, and issue detection speed tracking. A two-person Malaysian team must be able to keep this running.
Replace “mentions and comments” and the listed systems with what you actually run.
New here? How the four prompts work together
They are one sequence, not four options. Run them in order on the same piece of work, feeding each answer into the next.
Create
Paste your real data. You get a first draft. Most people never need to go further than this.
Analyse
Paste that draft back in. It tells you what is weak, missing or wrong before a customer sees it.
Optimise
Paste the draft again with what Analyse found. You get a stronger version.
Automate
Only once the output has been good five times running. This is the one people reach for too early.
Nothing forces you through all four. A good Create draft that you edit yourself is a finished job. The longer version.
Specification
- You give it
- Mentions and comments
- You get back
- Sentiment and issue summary
- Moves
- Issue detection speed
- Run it
- Daily
- Priority
- P1
- Works with
- Social scheduler, CRM, analytics, design tools
Is this for you?
- Pick it for
- SMEs using Facebook, Instagram, LinkedIn, TikTok or community channels. No setup needed. If you can copy and paste, you can run it.
- What you get
- Drafted in minutes, not built from scratch. It aims at growth. Watch one number: issue detection speed.
- Reach for it when
- Most SMEs run it daily. If you are doing it by hand more often, automate it first.
How to run it
- 01Collect the input: mentions and comments.
- 02Copy the Create prompt and paste it into ChatGPT, Claude or Gemini.
- 03Replace “mentions and comments” in the prompt with your real data, then run it.
- 04Read the output against what you already know and correct anything the model guessed at.
- 05Track issue detection speed. Only wire up the Automate prompt after five useful runs in a row.
The tools you will need
The prompts run in any chat assistant — ChatGPT, Claude or Gemini. These are what you need around them to get the input in and the output somewhere useful.
- Social scheduler
- Any tool you already use is fine.
- analytics
- Google Analytics
- UmamiPrivacy-first, self-hostable.
- design tools
- Any tool you already use is fine.
Data & privacy
If you paste customer or staff details into an AI tool, your business stays responsible for them under the PDPA. Replace names and numbers with initials or references first.
Using customer data with AI tools in Malaysia covers what to check with any provider before you paste.
For this website, it works differently.
Nothing you type here is sent to us or to an AI model. The prompts are static content, and the copy button works directly inside your browser.
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Maintained by Naven Pillai